You can’t connect to your email. You can’t connect to the printer in your office. You can’t connect with someone across the office because your phone isn’t working. You need help, but you don’t have onsite IT services, so you have to wait to hear from someone in another time zone about when everything is going to be fixed.
This is not an uncommon story in today’s business climate. Companies, in an attempt to save money where they can, hire cheaper IT support that might come from a completely different country. That’s not to say your company is cheap, it just means that your company is doing what it can to be fiscally successful.
The problem, however, is that if your employees are sitting around the office staring at their monitors because they can’t do their jobs, is your company really saving money? Your employees are getting paid to be there, even if their computers aren’t working and the network is down. The off-site IT team you hired is getting paid, regardless of how quickly – or slowly – they get everything up and running for your company.
Ask yourself now, are you truly saving the company money? The answer, clearly, is no. Your business needs onsite IT services so it can continue to function. Here are five reasons why onsite IT services are important for the wellbeing of your company.
There’s something about having someone actually there to physically do the work. If the server goes down, someone is there immediately to get it running again. Phones not working? You don’t have to wait on your cell phone for what seems like hours while someone an ocean away tries to figure out what has gone wrong.
Onsite IT services provides you not only support with technical issues, but it also gives you peace of mind and a little less stress in your day. That almost pays for itself in the long run, but there are other reasons why it definitely pays for itself.
When someone is onsite, you have the opportunity to know exactly what is going on. If something needs to be replaced, an onsite person will be able to see if a server is about to crash or if IT policies are not being followed. If Sue in accounting needs a new, rather expensive program to do her job, you can talk with the IT person to figure out the best course of action right there.
Little, hidden costs that could pop up from using off-site IT services might be added to your bill and you wouldn’t really know why. You might just assume it was for something necessary and pay it, even though it might not have been important. In fact, it could possibly be a fee tacked on for some unexplained reason.
There’s something about working in a small business environment when you know the people that come in and out of your business life. Certain vendors, if they’ve worked with you for a while, know you and your company and they know the things you need – both big and small.
The same can be said about hiring onsite IT services. While they’re working to maintain your business, they’re also picking up on little nuances of how you run your business.
While your IT support will keep the lines of communication open, they already know your likes, dislikes, and how you like to handle things, so when they do talk to you, they can present you with options that have already been narrowed down for you.
When it comes to off-site IT, you never know who you’re talking to at any given time, and there’s almost no chance they’re going to know how you like to handle your business.
Many companies work a 9-to-5 day. That’s great if you are a 9-to-5 business. However, there are companies who work around the clock. Plus, just because you and your employees leave around 5 p.m. every day, doesn’t mean issues might not pop up in the middle of the night.
Onsite IT services can help be there 24/7 in practically any instance. If the system goes down for employees working at night, they’re there. Or, if something major happens to your servers, they’re also there. Even if it’s just routine maintenance – which happens from time to time – onsite IT services teams are physically there to make sure everything is done right and quickly.
If you’ve read the news over the past few weeks, you know that malicious hackers using ransomware have caused businesses millions of dollars. These attacks are wide spread and worldwide.
The dangerous thing about these hacks is it’s not just happening to large corporate facilities, hospitals, and government agencies, they’re also happening to smaller companies and businesses as well. Once hit, you have two choices – pay to get access to your files and hope they give you the encryption key, or start over from scratch.
An onsite IT services team will already have you covered, regardless of what happens. Onsite IT professionals will make sure all of your antivirus and anti-malware protections are constantly up to date, and that your company is using the latest in preventative measures. Since they’re physically available, they can also talk with your staff about things to look for and things to avoid when it comes to internet and email use.
Plus, if your company does get hit by ransomware, your IT support should have backups of all of your systems, programs, etc., that can be used if the servers need to be wiped clean. These are not easy things to do when it comes to dealing with off-site support teams.
If you don’t have onsite IT services, or if your IT department is understaffed and overworked, perhaps it’s time to look for some help.
The experts at Swift Systems can help your company by maintaining your infrastructure, locking down your network with complete security, and providing help 24/7.
At the same time, you don’t have to worry about paying a fortune, either. To help you get your company’s IT program back on track, contact Swift today.
IT systems are foundational to modern businesses. Too often, that foundation is unsteady. Unpredictable outages, insecure networks, and unreliable performance from mission-critical systems can jeopardize your entire business.
There’s a better way. Learn how.